Privacy policy
Version of 25 October 2026
This policy describes what data НЕСОЛО (the website nesolo.ru, the Telegram Mini App, the Telegram bot and the mobile app) collects, why, whom it shares it with and how to delete it. Data is processed under Russian Federal Law No. 152-FZ “On Personal Data”.
Who processes the data
The operator is the sole proprietor Закревская Татьяна Викторовна, taxpayer number (INN) 583185035003. Contacts are at the end of the page.
What data we get
- Signing in with Telegram: your Telegram ID, name, @username, profile photo and Telegram language.
- Signing in with Google: your Google ID, email address, name and profile photo.
- Signing in with Apple: your Apple ID identifier, your name (Apple gives it at the first sign-in only) and your email address — the real one, or Apple’s private relay address if you chose “Hide My Email”.
- The profile you fill in: name, age, city, interests, photos, privacy settings.
- Location — only if you allow access to it: the latest coordinates, to show activities and people nearby. Other users see you on the map only approximately, to within about a kilometre; you can switch this off in your profile: “Me on the people map”.
- What you create in the service: activities, places and requests, chat messages (text, photos, voice messages, stickers, reactions), reviews, reports, the users you block, the referral code you came with.
- Subscription payments: amount, plan, status, the email for the receipt if you gave one, and the name of the saved payment method (for example “Bank card *1234”). Card data is received and kept by YooKassa only; we do not have it. In the iPhone app the subscription is paid for through the App Store: Apple receives the money and the payment data, and we receive the details of the purchase (plan, period, price and currency, refunds).
- Technical data: IP address and requested address in web server logs; when you visit the app, the kind of device (from the browser or the app) and where from (Telegram, website, app); the list of your actions in the service (sign-in, creating an activity, joining, “wrote in a chat” — without the text).
- Video meetings are not recorded: video and sound only pass through our server to the other participants.
Why we use it
- To run the service: sign-in, profile, activities, chats, video meetings, map, search.
- To send notifications in the app and through the Telegram bot (requests, messages, meeting reminders).
- To take subscription payments and send receipts.
- For safety and moderation: handling reports, blocking offenders.
- For service statistics that only the administrators see.
Who sees your data
- Other users see your profile. A closed profile shows them only your name, photo and rating.
- Chat members see your messages in that chat.
- The service administrators see all data — for support and moderation.
- Data is not sold and not used for advertising. The service has no third-party analytics or ad trackers.
Whom data is shared with
- Telegram — for sign-in, the Mini App and bot messages (notification texts with names and activity titles).
- Google — for signing in with Google.
- YooKassa — for subscription payments and receipts.
- Apple — for signing in with Apple and App Store subscriptions.
- Yandex — the maps in the web app receive your IP address and the shown map area.
- OVH — hosting: all servers of the service (database, files, video meetings) are in France.
How long we keep data
- Profile, photos, activities, messages and reviews — until you delete them or as long as the account exists.
- Visit and action statistics — 365 days.
- Web server logs — about 52 days.
- Payment records — as long as the law requires, without any link to a deleted account.
- If the administrators had blocked an account that is then deleted, an irreversible hash of its sign-in data is kept so that the block cannot be bypassed by signing up again.
Your rights
- Learn what data about you is kept and get a copy — write to support.
- Correct your data — in the profile settings of the app.
- Hide your profile, your activities and yourself on the map — in the privacy settings.
- Delete your account and data — in the app or through support (link below). Signing in with Apple is revoked as well. Deleting the account does not cancel a subscription bought in the App Store: cancel it in the iPhone settings (Apple Account → Subscriptions).
- Withdraw consent to processing — this means deleting the account.
- Complain to the Russian data protection authority (Roskomnadzor) if you think your rights are violated.
Age
Only people aged 18 or over may use the service.
Storage on the device
The website and the app keep in your browser or device the sign-in key, the chosen language and theme, and the referral code of the link you came with. There are no advertising cookies.
Changes
If the policy changes, we update this page and its date. We tell about significant changes in the app.
Contacts
- Telegram: @nesolosupport